1. How long does shipping take?

Shipping times vary depending on your location and the selected shipping method. Generally, international orders are delivered within 7-14 business days. Once your order is shipped, you'll receive a tracking number to monitor its progress.

2. Are there any additional fees or taxes for international orders?

While we strive to provide transparent pricing, international orders may be subject to import duties, taxes, and customs fees imposed by your country's customs authorities. These charges included the Middle East and India. For other countries, some customers will be informed of the charges payable at the time of clearance by our Logistics partner in the Destination Country.

3. Can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimate its delivery date.

4. How can I contact CliqnShop's customer support?

If you have any questions, concerns, or feedback, our dedicated customer support team is here to help. You can reach us via [email protected], live chat, or phone during our business hours. We're committed to providing excellent service and assistance to ensure your shopping experience exceeds your expectations.

5. I received a damaged item. What should I do?

You can contact the cliqnshop.com customer experience team and we will walk you through the process. Please keep the item's original packing and send images of the damaged item and packaging to cliqnshop.com as needed. Any defect or cosmetic damage to the outer packing alone is not considered item damage.Any damaged items must be notified to cliqnshop.com within three days of delivery.

6. Can I replace my product?

We want you to be delighted with your purchase. If for any reason the item is damaged or, received a different item you may return eligible items within a specified timeframe for a refund or exchange. Please refer to our Returns Exchanges policy for more details.

7. What is KYC?

KYC stands for "Know Your Customer. It is a process used to verify the identity of their customers. KYC involves collecting and verifying information about customers typically collecting personal information such as name, address, date of birth, and government-issued identification documents.

8. Is KYC mandatory for all customers?

KYC (Know Your Customer) isn't obligatory for every product purchase. Generally, low-risk items like clothing, accessories, and everyday household goods don't require KYC verification. However, for high-value or regulated products such in which there is a requirement of KYC details the same will be asked by our website compliance team to ensure that your products move smoothly to the customer. Products that require KYC are age-restricted items, luxury goods, Supplements, and other items that have these requirements as per the compliance of the Destination country.

9. Is my personal information secure during the KYC process?

We prioritize the privacy and security of your KYC data on CliqnShop.com, implementing industry-leading practices to safeguard your sensitive information from unauthorized access or misuse.

10. What warranty is provided for products purchased on CliqnShop?

Warranty terms vary depending on the manufacturer and product. Please refer to the product description or contact our customer support team for specific warranty information.

11. How are typographical errors in product listings handled on CliqnShop

While we strive for accuracy in product listings, typographical errors may occur. In such cases, we reserve the right to correct errors and update product information as needed. If you notice a typographical error, please report it to our customer support team.

12. What should I do if I receive the wrong item or an item different from what was described on CliqnShop?

If you receive the wrong item or an item that differs from the product description, please contact our customer support team immediately. We will arrange for a return or exchange and ensure you receive the correct item as soon as possible.